Guidelines
CELL LINES
PLANT CELL LINES
PLANT VIRUSES
PLASMIDS
PHAGES
MICROORGANISMS
GENOMIC LIBRARIES
PROCEDURES
CATALOGUE
LABORATORY PROCEDURES FOR MICROORGANISMS
Appendix
M/1998/4.01 Appendix 1
COMPLAINT
Example
Arrival of complaint on .................................. by telefon r by letter/fax r by email r
Customer address: Customer no.:
re.: Delivery note no.: ..................................................................... of (date) .....................
Specification
Strain designation: ......................................................... Accession no.: ...................
Strain designation: ......................................................... Accession no.: ...................
Strain designation: ......................................................... Accession no.: ...................
Strain designation: ......................................................... Accession no.: ...................
Strain designation: ......................................................... Accession no.: ...................
Reason of complaint
- Shipment not arrived
- Broken vials/ampules
- Wrong culture
- Culture not pure
- Culture do not grow
- other reasons
......................................................................................................................................
......................................................................................................................................
Complaint forwarded to responsible scientist on ............................ (date)
Decision:
Send replacement culture YES NO
Charge for replacement YES NO
Remarks: ...........................................................................................................................
......................................................................................................................................
Returned to forwarding department on .................................................................................
Customer informed by telephone r by letter/fax r by e-mail r on ........................................
Replacement shipped on ..................................... Delivery slip no. ......................................
Invoice no. ..............................................................................................................................
Remarks: .................................................................................................................................
...............................................................................................................................................
...............................................................................................................................................
Guidelines prepared for CABRI by DSMZ, CBS and BCCM, 17 May 1998
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Copyright CABRI, 1998
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2023
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